Refund policy

If you no longer wish to keep a product, you may request a refund provided that the item is unused, uninstalled, and in the same condition as delivered, along with original packaging, tags, and all included components.

 

1. Refund Timeline

Once a refund is initiated:

• It may take 5–7 business days for the amount to reflect in your bank account or original payment source
• You can track the refund status from your account dashboard
  

 

2. Refund Conditions & Charges

All returned products will undergo inspection upon receipt. If approved, the refund will be processed after deducting:

• The original shipping (forward) charges, and
• The return shipping charges incurred for sending the product back to us.

Please note that products showing signs of use, installation marks, or damage will not be eligible for a refund.

Refund approval is subject to quality inspection and compliance with our policy guidelines.

 

3. Refunds by Payment Method

• Prepaid orders (Credit Card, Debit Card, Net Banking):
  Refunds are processed back to the original payment source.
• Cash on Delivery (COD) orders:
  Our team will contact you once the returned product is verified. The refund will be initiated and typically reflects in your account within 24 hours after initiation.

 

4. For International Purchase Policies- Click Here

 

⚠ Important Notes

• Returns are not accepted during sale periods
• Shipping charges are non-refundable once the product is shipped
• Refunds are processed only after product verification

 

If you ever feel unsure or need help, our customer support team is just a message away. We’re riders too and we believe in keeping things fair, transparent and simple.

support@autoengina.com